Shipping & Delivery

At Montrealinda, we want your order to arrive as smoothly and conveniently as possible.

Below you’ll find information about our order processing times, delivery options, estimated delivery times, tracking, and international duties and taxes.

Please note that delivery timeframes are estimates and begin once your order has been dispatched. Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, and other circumstances outside our control.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are generally processed within 1–3 business days after payment has been successfully received.

During busier periods, including promotions, new product launches, holidays, and Black Friday, processing may take a little longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Canada Delivery

Free Standard Shipping

Free — $0 CAD

Estimated delivery: 3–7 business days

We offer free standard shipping on orders delivered within Canada.

Delivery times may vary depending on your province or territory and the shipping destination. Remote and rural areas may require additional delivery time.

Once your order has been dispatched, you will receive tracking information so you can follow your package whenever tracking is available.

United States Delivery

Standard Shipping

Estimated delivery: 5–10 business days

Shipping rates, if applicable, will be displayed at checkout based on your order and delivery address.

Please note that international shipments may be subject to customs processing, duties, taxes, or other import charges.

Express Shipping

Where available, express shipping options and rates will be shown at checkout.

Estimated delivery: 2–5 business days after dispatch

Express delivery is not available to all destinations.

International Delivery

We may offer shipping to selected international destinations.

Available shipping methods, delivery estimates, and shipping costs will be displayed at checkout based on your delivery address.

As a general guide, international standard delivery may take approximately 7–15 business days after dispatch.

Some destinations may require additional time due to customs clearance, local carrier delays, or other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information, where available.

Please allow some time for the tracking information to become active after your package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us at info@montrealinda.com and include your order number.

Duties, Taxes & Customs

Orders shipped within Canada are generally not subject to international import duties or customs clearance because they are delivered domestically.

For orders shipped outside Canada, the destination country may charge customs duties, import taxes, brokerage fees, or other charges.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs charges are determined by the destination country's customs authorities and are outside of Montrealinda's control.

If you refuse to pay applicable customs charges and the parcel is returned to us, any return shipping, customs, or handling costs incurred by Montrealinda may be deducted from your refund, where permitted by applicable law.

Delivery Delays

We always do our best to ensure your order arrives within the estimated delivery timeframe.

However, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

Severe weather
Public holidays
High shipping volumes
Carrier delays
Customs processing
Incorrect or incomplete delivery information
Remote or rural delivery locations
Other circumstances outside our reasonable control

During major promotional periods and holidays, both order processing and delivery may take slightly longer than usual.

If your package appears to be delayed beyond the expected timeframe, please contact us at info@montrealinda.com and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If an order has already been dispatched and the delivery address was entered incorrectly, additional shipping or reshipment costs may apply.

If you notice an incorrect address shortly after placing your order, contact us as soon as possible at info@montrealinda.com. We will do our best to assist, although we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Lost, Stolen or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at info@montrealinda.com with your order number and any relevant details.

For damaged deliveries, we recommend taking photographs of the package and the items as soon as possible.

Where appropriate, we may work with the shipping carrier to investigate the issue and determine the next steps.

Once an order has been marked as delivered by the carrier, Montrealinda cannot guarantee recovery of packages that are subsequently lost or stolen from the delivery location. We will nevertheless do our best to assist with the carrier's investigation where possible.

Need Help?

If you have any questions about shipping or the delivery of your order, please contact us at:

Email: info@montrealinda.com

When contacting us, please include your order number whenever possible so that we can assist you more quickly.