Privacy Policy

PRIVACY POLICY

Last updated: October 1, 2026

At Montrealinda, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how Montrealinda collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to our communications, or otherwise interact with our products and services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Montrealinda
Email: info@montrealinda.com

1. Personal Information We Collect

Personal information means information about an identifiable individual or information that can reasonably be used, alone or together with other information, to identify an individual.

The information we collect depends on how you interact with Montrealinda.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

  • Visit or use our website;

  • Create an account;

  • Place an order;

  • Enter your billing or shipping information;

  • Contact our customer service team;

  • Subscribe to our newsletter or promotional communications;

  • Participate in a promotion, survey, contest, or other activity;

  • Submit a question, review, request, or other communication to us.

Depending on the circumstances, this information may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Order information;

  • Payment-related information;

  • Account information;

  • Customer service correspondence;

  • Preferences and information you voluntarily provide to us.

Payment information may be processed by third-party payment providers. Montrealinda does not need to retain your complete payment card number when payment processing is handled by an external payment provider.

1.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Website pages visited;

  • Date and time of visits;

  • Referring website;

  • General website interaction information;

  • Technical and diagnostic information.

We may use this information to operate, secure, maintain, and improve our website and services.

Where applicable, approximate location information may be inferred from technical information such as an IP address. We do not use this information to determine your precise physical location unless a particular service specifically requires and permits such collection.

2. Why We Collect Personal Information

Montrealinda collects personal information only for identified and reasonable purposes.

Depending on the circumstances, we may use your information to:

  • Process and fulfill your orders;

  • Arrange shipping and delivery;

  • Process payments;

  • Provide customer support;

  • Communicate with you about your orders;

  • Respond to questions and requests;

  • Manage customer accounts;

  • Improve our website and services;

  • Understand how customers use our website;

  • Detect and prevent fraud or unauthorized activity;

  • Maintain website security;

  • Administer promotions, contests, or surveys;

  • Send marketing communications where permitted and where the required consent has been obtained;

  • Comply with applicable laws and legal obligations;

  • Establish, exercise, or defend our legal rights;

  • Carry out other purposes that are disclosed to you at or before the time the information is collected.

We will not use personal information for a materially different purpose without obtaining any additional consent required by applicable law.

3. Consent

Montrealinda generally relies on meaningful consent when collecting, using, or disclosing personal information, except where applicable law permits or requires another legal basis.

Before or at the time personal information is collected, we aim to provide information that allows you to reasonably understand:

  • What information is being collected;

  • Why it is being collected;

  • How it may be used;

  • With whom it may be shared;

  • Any other important consequences or risks associated with the collection, use, or disclosure.

The form of consent we seek may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

Where information is sensitive, outside reasonable expectations, or presents a meaningful risk of significant harm, express consent may be required.

You may withdraw consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing that occurred before your withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services, process certain requests, or maintain certain features where the information is necessary for those purposes.

To withdraw consent or ask a question about your consent, contact:

info@montrealinda.com

4. Information We Do Not Intentionally Collect

Montrealinda does not intentionally seek to collect highly sensitive personal information unless it is reasonably necessary for a legitimate purpose and permitted under applicable law.

Please do not provide us with sensitive information that we have not requested.

If you believe that you have accidentally provided sensitive information to us, please contact info@montrealinda.com so that we can review the situation.

5. Orders and Payments

When you place an order with Montrealinda, we collect the information necessary to process and fulfill that transaction.

This may include your name, contact information, billing information, shipping address, order details, and payment-related information.

Payment transactions may be handled by third-party payment processors. These providers may collect and process payment information according to their own privacy policies and terms.

We may also receive limited payment-related information necessary to confirm and manage a transaction, such as payment status, transaction reference, or payment method.

Montrealinda does not intentionally collect or store complete payment card information when payment processing is handled by an external payment provider.

6. Marketing Communications

If you provide the required consent, Montrealinda may send you promotional communications about products, special offers, new collections, promotions, or other commercial information.

Commercial electronic messages, including marketing emails and text messages, may be subject to Canada's Anti-Spam Legislation ("CASL") and other applicable laws.

Where CASL applies, Montrealinda will follow applicable requirements concerning consent, identification, and unsubscribe mechanisms.

You can unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the relevant message or by contacting:

info@montrealinda.com

Unsubscribing from promotional communications will not prevent us from sending non-promotional communications that are reasonably necessary, such as messages relating to an order you have placed, customer service matters, security, or other transactional purposes.

Where required by applicable law, we will maintain records relating to marketing consent.

7. Cookies and Similar Technologies

Montrealinda may use cookies and similar technologies to operate and improve our website.

Cookies are small data files that may be stored on your browser or device when you visit a website.

We may use cookies for purposes such as:

  • Maintaining website functionality;

  • Remembering preferences;

  • Keeping items in your shopping cart;

  • Understanding website traffic and usage;

  • Improving website performance;

  • Personalizing certain website experiences;

  • Measuring advertising and marketing performance;

  • Detecting fraud and protecting website security.

Some cookies may be provided by third-party service providers that assist us with analytics, advertising, payment processing, website functionality, or other services.

Where applicable, you may be able to control certain cookies through your browser settings or through cookie-management tools provided on our website.

Disabling certain cookies may affect the functionality or availability of some website features.

8. Third-Party Service Providers

Montrealinda may use third-party companies and service providers to operate our business.

These providers may assist with:

  • Website hosting;

  • E-commerce services;

  • Payment processing;

  • Order fulfillment;

  • Shipping and delivery;

  • Customer support;

  • Email communications;

  • SMS communications;

  • Analytics;

  • Advertising;

  • Fraud prevention;

  • Website security;

  • Information technology.

We only provide third parties with access to personal information where reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information in accordance with applicable privacy obligations and appropriate security measures.

9. Disclosure of Personal Information

Montrealinda does not sell your personal information as part of our ordinary business operations.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

  • Payment processors;

  • Shipping and delivery providers;

  • Technology and hosting providers;

  • Customer service providers;

  • Marketing and communication providers;

  • Analytics and advertising providers;

  • Professional advisers;

  • Legal or regulatory authorities where required or permitted by law.

We may also disclose personal information where necessary to prevent fraud, protect our website or customers, enforce our agreements, establish or defend legal claims, or comply with legal obligations.

We limit disclosure to what is reasonably necessary for the applicable purpose.

10. Processing Outside Canada

Some of our service providers may operate outside Canada or may store or process information on servers located outside Canada.

As a result, personal information may be transferred, stored, or processed in another country where privacy laws may differ from those in Canada.

Where personal information is transferred to a third party outside Canada, Montrealinda will take reasonable steps appropriate to the circumstances to ensure that the information is handled securely and consistently with applicable privacy obligations.

By using our website and services, you acknowledge that information may be processed by service providers located in jurisdictions outside Canada where permitted by applicable law.

11. Retention of Personal Information

Montrealinda retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, prevent fraud, or comply with legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements and legitimate business needs.

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

12. Accuracy of Personal Information

Montrealinda aims to keep personal information in our possession accurate, complete, and up to date to the extent reasonably necessary for the purposes for which it is used.

If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.

Please contact:

info@montrealinda.com

We may need to verify your identity before making changes to personal information.

13. Security of Personal Information

Montrealinda takes reasonable technical, physical, and organizational measures designed to protect personal information against:

  • Loss or theft;

  • Unauthorized access;

  • Unauthorized disclosure;

  • Unauthorized copying;

  • Unauthorized use;

  • Unauthorized modification;

  • Other forms of misuse.

The security measures used may include access controls, authentication procedures, technical protections, organizational safeguards, and other measures appropriate to the sensitivity of the information.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

14. Privacy Breaches

Montrealinda maintains procedures for responding to potential privacy and security incidents.

If a breach involving personal information occurs, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where applicable law requires notification to affected individuals, regulators, or other parties, Montrealinda will provide such notification in accordance with the applicable legal requirements.

15. Your Privacy Rights

Depending on where you live and which privacy laws apply to your personal information, you may have certain rights concerning your information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Ask how your personal information has been used;

  • Ask which organizations or categories of organizations your information has been disclosed to, where applicable;

  • Request correction of inaccurate or incomplete information;

  • Challenge our handling of your personal information;

  • Withdraw consent where permitted by law;

  • Make a privacy complaint.

Under applicable Canadian privacy legislation, individuals generally have rights relating to access and correction of personal information held by organizations.

If you would like to exercise a privacy right or ask for information about how your personal information is handled, contact:

Privacy Contact – Montrealinda
Email: info@montrealinda.com

We may request information necessary to verify your identity before processing a privacy request.

Certain legal exceptions may apply to privacy requests. Where we are unable to provide access to certain information or fulfill a request, we will explain the reason to the extent required by applicable law.

16. Privacy Complaints

If you have a concern about the way Montrealinda has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Please send privacy-related complaints or concerns to:

info@montrealinda.com

We will review complaints and respond within a reasonable period, taking into account the nature and complexity of the request.

If you are not satisfied with our response, you may have the right to bring your concern to the privacy regulator that has jurisdiction over your situation, such as the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

17. Provincial Privacy Laws

Montrealinda recognizes that privacy requirements can vary depending on the province or territory in which a customer resides or where an organization operates.

In addition to federal privacy legislation, certain Canadian provinces have substantially similar private-sector privacy legislation or additional privacy requirements.

Where applicable, Montrealinda will comply with the privacy legislation that applies to the relevant circumstances.

This may include provincial privacy legislation applicable in jurisdictions such as Québec, Alberta, or British Columbia.

Nothing in this Privacy Policy is intended to limit any privacy rights that you may have under applicable provincial or federal law.

18. Children and Minors

Our website and services are intended for a general consumer audience and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection would not be permitted by applicable law.

If you believe that a child has provided personal information to Montrealinda without appropriate authorization, please contact us at:

info@montrealinda.com

We will review the request and take appropriate action where required by applicable law.

19. Third-Party Websites

Our website may contain links to websites, applications, social-media platforms, payment providers, or other third-party services.

When you leave the Montrealinda website and access a third-party service, that service may operate under its own privacy policy and terms.

Montrealinda is not responsible for the privacy practices, security practices, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

20. Changes to This Privacy Policy

Montrealinda may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to our business;

  • Changes to our website or services;

  • Changes to technology;

  • Changes to our privacy practices;

  • Changes to applicable laws or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain additional consent for material changes to the way we collect, use, or disclose personal information.

We encourage you to review this Privacy Policy periodically to remain informed about how Montrealinda handles personal information.

21. Contact Montrealinda

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or Montrealinda's handling of personal information, please contact us:

Montrealinda
Email: info@montrealinda.com

We will make reasonable efforts to review and respond to privacy-related communications in accordance with applicable Canadian privacy legislation.