Returns & Exchanges Policy

RETURNS & EXCHANGES POLICY

At Montrealinda, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your package, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, the item must be returned in its original condition.

The following conditions apply:

  1. The item must be new and unused, with all original tags attached.

  2. The item must not have been worn, washed, altered, or damaged.

  3. The item should be returned with its original packaging, where applicable.

  4. The item must be in a condition that allows it to be resold.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or substantially different from what you ordered, please contact us as soon as possible.

Examples may include:

  • Receiving the wrong colour, size, fabric, or pattern;

  • The item being materially different from its product description;

  • The package arriving damaged;

  • The item arriving stained, damaged, or defective;

  • Receiving an item that is different from the item you ordered.

Please contact us before sending any defective, damaged, or incorrect item back to us.

If the issue is confirmed to be our responsibility, Montrealinda will cover the reasonable return shipping costs and will work with you to arrange an appropriate resolution, which may include a replacement or refund.

We may request photographs or other information to help us assess the issue before approving the return.

How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact Us

Send us an email at:

info@montrealinda.com

Please include your order number and briefly explain the reason for your return or exchange.

For damaged, defective, or incorrect items, please include clear photographs where possible.

2. Receive Return Instructions

After reviewing your request, we will provide you with the applicable return instructions and return address.

Please do not send an item to an address that has not been provided or confirmed by Montrealinda.

3. Ship the Item

Once your return has been approved, carefully package the item and ship it to the return address provided by our customer service team.

Customers are responsible for ensuring that returned items are packaged securely.

4. Provide Tracking Information

Once you have shipped your return, please send us the tracking number so that we can monitor the shipment.

We recommend keeping your shipping receipt and tracking information until your return has been fully processed.

5. Refund or Exchange

For approved returns, we will process the applicable refund after the returned item has been received and inspected.

For approved exchanges, we will arrange shipment of the replacement item after the returned item has been received and processed.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Return Shipping Costs

For returns due to a change of mind, incorrect choice, sizing preference, or another reason that is not caused by an error or defect on our part, the customer is responsible for the cost of returning the item.

Original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

If you received an incorrect, defective, or damaged item and the issue is confirmed to be our responsibility, Montrealinda will cover the applicable return shipping cost.

Refunds

Once your returned item has been received and inspected, we will determine whether it meets the requirements of this Returns & Exchanges Policy.

If the return is approved, the applicable refund will be issued using the original payment method where possible.

Please note that the time required for a refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

If a returned item does not meet the conditions of this policy, we may be unable to issue a refund.

Exchanges

If you would like to exchange an eligible item, please contact us at info@montrealinda.com before returning the item.

Depending on product availability, we will provide instructions for the exchange.

If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund where applicable.

Important Information

Please contact Montrealinda before sending any return so that we can provide you with the correct return instructions.

Returns sent without prior approval or without the required information may experience delays in processing.

We recommend using a trackable shipping service when returning an item, as Montrealinda cannot be responsible for a return shipment that is lost in transit after it has been handed over to the carrier, except where applicable law provides otherwise.

Contact Us

If you have any questions about returns, exchanges, refunds, defective products, or your order, please contact us:

Montrealinda
Email: info@montrealinda.com

Our customer service team will do its best to respond to your email within 12–48 hours.